REFUND AND RETURN SERVICE

At ExtraordinaryTents.net, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

1.1 Products may be returned within 30 calendar days from the date of delivery.

1.2 Returned items must be unused, clean, in their original condition, and include all original packaging, accessories, manuals, and labels.

1.3 A valid proof of purchase or order confirmation is required.

2. Non-Returnable Items

Returns will not be accepted for:

2.1 Products returned after the 30-day return period.

2.2 Products that have been used, damaged, altered, or improperly handled by the customer.

2.3 Returns shipped without prior authorization.

3. Return Procedure

3.1 Contact our customer service team at [email protected] to request return authorization.

3.2 After approval, securely package the product to prevent damage during transit.

3.3 Ship the approved return to:

EXTRAORDINARY TENTS LLC

22527 UNICORNS HORN LANE

KATY, TX 77449

United States

3.4 Customers are encouraged to use a trackable shipping service and retain proof of shipment.

4. Return Shipping Responsibility

4.1 If the return is the result of our error, including receiving the wrong item, a defective product, or an item damaged during shipping, EXTRAORDINARY TENTS LLC will pay the reasonable return shipping costs.

4.2 If the return is due to customer reasons, including ordering the wrong item, changing your mind, no longer wanting the product, or providing an incorrect shipping address, the customer is responsible for all return shipping expenses.

4.3 Original shipping charges are non-refundable unless the return is caused by our error.

5. Inspection and Refund Processing

5.1 All returned products will be inspected after arrival.

5.2 Once approved, refunds will be issued to the original payment method.

5.3 Refunds are generally processed within approximately 3 business days after the returned product has been received and approved.

5.4 Depending on your bank or credit card issuer, additional processing time may be required before the refund appears in your account.

6. Exchanges

We do not offer direct product exchanges. Customers wishing to receive a different item should return the eligible product and place a new order.

7. Contact Information

If you have questions regarding returns or refunds, please contact us:

Company:

EXTRAORDINARY TENTS LLC

Email:

[email protected]

Business Address:

22527 UNICORNS HORN LANE

KATY, TX 77449

United States