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1. What products do you sell?

We offer a selection of quality outdoor products designed for camping, outdoor recreation, travel, and other outdoor activities.

2. Where do you ship?

We currently ship only within the United States.

3. How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully verified.

4. How long does shipping take?

Most orders arrive within 3–7 business days after shipment, depending on the destination and carrier.

5. Which shipping carriers do you use?

We primarily ship through USPS, UPS, and FedEx.

6. How do I track my order?

After your order has shipped, you will receive a shipping confirmation email containing your tracking number.

7. Can I modify or cancel my order?

If your order has not entered the shipping process, please contact us immediately. Once an order has shipped, it cannot be canceled.

8. What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover credit and debit cards.

9. Is my payment information secure?

Yes. Payments are processed through secure encrypted payment gateways. We do not store your complete credit card information.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide your order number along with photographs of the product and packaging.

11. What is your return period?

Eligible products may be returned within 30 calendar days after delivery in accordance with our Refund Policy.

12. How long does it take to receive my refund?

Approved refunds are generally processed within approximately 3 business days after the returned product has been received and inspected.

13. Who pays for return shipping?

If the return is due to our error or a defective or damaged product, we will cover the return shipping cost. If the return is due to customer preference or an ordering mistake, the customer is responsible for return shipping costs.

14. What happens if my package is delayed?

Although we strive to deliver all orders on time, delays caused by weather, holidays, or shipping carriers may occasionally occur. Please contact us if your shipment appears unusually delayed.

15. How can I contact customer service?

Company:

EXTRAORDINARY TENTS LLC

Email:

[email protected]

Business Address:

22527 UNICORNS HORN LANE

KATY, TX 77449

United States